Treatment coordinated through Bupa.
No cost to you.
Current ADF members are entitled to physiotherapy through the Bupa ADF Health Services Contract – at no out-of-pocket cost. PhysioCentral is a registered provider in the Bupa ADF network, and we work directly with the referral system so your care is seamless from the moment you’re referred.
Whether you’re managing a musculoskeletal injury, recovering from surgery, or maintaining the physical demands of service life – our physios are experienced in working with Defence personnel and understand what’s required to get you back to full operational readiness.
Book your first appointment
What our patients worry about
📋 Too much paperwork
Referrals come through the Bupa iRBS system – we manage the clinical reports and invoicing on our end. You don’t touch any of it.
💸 Out-of-pocket costs
As a registered Bupa ADF provider, we bill through the contract. No gap fees for covered treatment.
📍 Finding a registered provider
PhysioCentral is registered in the Bupa ADF provider network – your Defence Health Centre can refer you directly to us.
🎯 Getting Defence-appropriate care
Our physios understand the physical demands of service. Treatment is goal-focused and built around getting you back to full capacity.
How it works
1. Get a referral from your Defence Health Centre
Your medical officer or treating clinician at your base sends a referral through the Bupa ADF Health Services system (iRBS). You can request PhysioCentral as your preferred provider.
2. We receive the referral and book you in
Once Bupa routes the referral to us, we contact you directly to arrange your appointment. No chasing required on your end.
3. We assess and build your treatment plan
Your physio carries out a thorough assessment and creates a plan aligned with your Defence health goals and the clinical requirements of your referral.
4. We handle all reporting and billing
Clinical reports go back to your referring clinician through the Bupa system. Invoicing is submitted directly – nothing comes to you.
Already been referred? Call us or book online and let us know it’s a Bupa ADF referral — we’ll confirm receipt and get you booked in as quickly as possible.
FAQ’s
Who is eligible for ADF physiotherapy through Bupa?
Eligible Personnel (EP) include permanent ADF members, Reserve members on continuous full-time service, and other personnel approved by the Commonwealth under the ADF Health Services Contract.
Do I need a referral?
Yes – treatment is accessed via referral from a Defence Health Centre clinician or medical officer. They submit the referral through the Bupa iRBS system, and Bupa coordinates booking with our clinic. If you’re unsure how to get a referral, speak to your unit’s medical section.
Can I request PhysioCentral specifically?
Yes. When your referring clinician submits the referral, they can note PhysioCentral as your preferred provider. Bupa will then route the referral to us based on availability and location.
I’ve already left the ADF — am I still covered?
Former ADF members may be eligible for coverage through DVA (Gold Card or White Card) rather than the Bupa ADF contract. We’re a registered DVA provider as well – see our DVA page for details.
Ready to get started?
We have a team of dedicated physios waiting to help!
ask your Health Centre to refer you directly to PhysioCentral.
Book now — registered Bupa ADF provider
🟢 No out-of-pocket fees
🟢 Registered Bupa ADF provider
🟢 Defence personel-experienced physios